Refund policy

At Italian Cowboy, each product is made to order specifically for the customer. For this reason, we do not offer refunds to the original form of payment. Eligible orders may be exchanged or issued store credit only.

Exchange & Store Credit Eligibility

Customers have 5 days from the date of delivery to report any issue regarding their order, including defects, damages, or incorrect items received.

Requests for exchanges or store credit must be submitted within 10 days of delivery.

To be eligible, items must be:

• unworn and unused
•  in original condition
• returned with original packaging and tags
• accompanied by proof of purchase

All exchange or store credit requests must be approved by our team before items are returned.

To initiate a request, please contact: web@italiancowboycollection.com

If your request is approved, we will provide a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

While Italian Cowboy covers the return shipping cost for approved exchanges, customers are responsible for the shipping cost of the replacement item.

Exchange Limit

Each order is eligible for a maximum of two (2) exchanges.

After the second exchange, no additional exchanges will be permitted. However, store credit may still be issued at the discretion of THE CREATIVE SOCIETY GROUP once the returned item has been received and inspected.

Store Credit

Approved store credit will be added directly to the customer’s account and may be used toward future purchases at www.italiancowboycollection.com.

Store credit:

• cannot be redeemed for cash
• is non-transferable
• may only be used toward future purchases
• will be issued once the returned item has been received and inspected

Original shipping charges, duties, taxes, and customs fees are non-refundable.

Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 3 days of delivery at: web@italiancowboycollection.com

Our team will review the issue and work to resolve it as quickly as possible.

Non-Eligible Items

The following items are not eligible for exchange or store credit:

• sale items
• gift cards
• personalized or custom-made products
• products showing signs of wear or use
• items returned without original packaging

Refused Deliveries

If a customer refuses delivery or requests a return to sender, any shipping charges, customs fees, duties, or related costs incurred by THE CREATIVE SOCIETY GROUP will be deducted from any approved store credit amount.

For sizing assistance or any questions before placing an order, please contact: web@italiancowboycollection.com